Effective Business Communications


Good communication is the cornerstone of success in business. Communication skills must be developed, honed and improved continually.

Whether it’s a face-to-face conversation, a formal business letter or a professionally written
e-mail exchange, a meaningful message entails establishing a connection that leaves a powerful impression.
In today’s competitive business world and difficult economy, having effective communication skills is more essential than ever before. It is the foundation on which companies and careers are built and a crucial component of lasting success.

This course will help you develop a truly engaging and responsive communication style, leading to positive results for you and your organization. It will give you an advantage in today’s challenging business environment.

Personnel in a company are often hired for their competencies in specific areas.  When this competency is coupled with good communication skills, the person and the organization become a very effective force in the business landscape.

The Effective Business Communications training course uses a structured and practical approach and is aimed at helping participants navigate the basic rules of communications and apply it at their workplace. While the course contains a section focused on the use of the English language, the concepts learned can be applied to other languages.

 Course Outcomes

(Image Credit: Gerd Altmann)
(License: CC0)

After the course, participants will:

  • Communicate clearly and correctly
  • Improve writing skills
  • Improve listening skills
  • Be able to craft professional business documents (e.g. letters, e-mails, reports)
  • Avoid common mistakes

Who should Attend

  • Executives and Managers
  • Sales and Sales Support personnel
  • Young professionals
  • Customer Service personnel
  • Office support personnel
  • Anyone who wants to improve on their communication skills

Duration of Training

2 days

Training Methods

Incorporating experiential learning methodology, participants will learn from:

  • Lectures with PowerPoint presentations
  • Videos & Discussions
  • Role Plays
  • Activities & Games
  • Live exercises

Request for Course Outline and more information.


Course Code: GP-LS03

(Feature image by Unsplash licensed under CC0)