I wrote this soundbite yesterday on my social media channel and thought I’ll post it here as well.
When we are locked in with the rest of the family, there will be stress because we may feel we are pulled in different directions all at the same time. We are bound to find ourselves in #disagreements (aka #conflict) more often than ‘normal’. (What is normal now, btw?)
Here are some #communication tips for you:
Recently, I had 2 experiences that inspired this post about how attitudes are so important. It’s obvious that either one shouldn’t have happen so it’s incredible that they did.
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You’re laying pipes and there’s a rock. I wrote about this here and here 4 months ago. When you encounter something unexpected, you can have a not-my-problem mindset. Are you smiling and nodding your head? Perhaps, you are thinking of someone you know.
But there are reasons that you would want to keep the rock there and work around it.
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SWINGING doors.
These remind me of the old western movies. The cowboy pushes the doors open with both hands. He never enters the saloon through 1 side. (Cowboy 101: You cannot swagger through one side of the saloon doorway.)
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To be a good in sales, you should not be pushing products and services. You should aim to solve problems by helping your customers with their pain points.
You can apply this strategy in many different situations — from sales to problem-solving to parenting.
The entire focus on consultative selling is to uncover the reasons for why your customers want to buy.
Sales guru and persuasion expert Daniel H. Pink explains how you can use motivational interviewing to influence others’ thoughts and behaviors.
Watch it here:
#communicationskills #consultativeselling #consultativesales #persuasion #motivation
(Image by jhathome from Pixabay)
(Video embedded from https://bigthink.com/videos/how-to-persuade-others-with-the-right-questions-jedi-mind-tricks-from-daniel-h-pink)
Many would have heard the sharpening of the axe story (see below if you haven’t). The picture we have in our minds is the lumberjack with an axe chopping trees down. I used this other visualisation instead — the mountain climber with a pick-axe. The lumberjack story was told in a different time. Today chopping down trees is negative. Also, we have moved from a production economy to a skilled- and knowledge-based economy. And climbing mountains is more like what we do. Continue reading
How to answer a question you cannot answerCustomer Service staff in medical centres are not allowed to recommend doctors to patients when they call in. Most medical centres have this policy. So, what can they do when pushed for an answer?
I was at the Customer Services Counter at a medical centre last week. The lady had to multi-task — answering phone calls and entertaining walk-ins like me.
The phone lines were not busy and the Customer Service lobby was quiet. The agent signaled me to be seated right at her desk. She had just answered a call and I could hear the phone conversation. It went something like this: Continue reading
I was watching a show on TV last week.
The CEO walked in and announced to everyone (I paraphrase): Continue reading
