Today, I take a break from the upside-down org chart series to talk about being authentic in communication. This applies to leaders as well as anyone else in the organisation.
The business landscape has changed and will carry on changing. Authentic communication is now required in all levels of conversations – whether it’s between government officials with the people, an employer with an employee, or between a business and its customers.
You’re laying pipes and there’s a rock. I wrote about this here and here 4 months ago. When you encounter something unexpected, you can have a not-my-problem mindset. Are you smiling and nodding your head? Perhaps, you are thinking of someone you know.
But there are reasons that you would want to keep the rock there and work around it.
“Not my problem! I’m just here to do my job. I mind my own business.”
This is the core of an individualistic task-based mindset. “My task is to lay pipes from point A to point B. It’s someone else’s job to look for and remove the obstacles in the way. If not, I’ll just work around the obstacle even if it doesn’t meet the specifications.”
Every sales professional or business owner wants to win more customers – and not only for a one-time sale. It is important for us to know the major influences when people make buying decisions. In order to increase sales, we need to leverage these influencing factors for our businesses. Continue reading →