[fmco soundbites] Grateful

[5 June 2021] Day 5 of fmco* in Malaysia

Gratitude and giving back

I got my first dose of the Covid-19 vaccine yesterday evening! I am so happy! I have done a small part to help achieve herd immunity and to protect my family and myself.

The process was very smooth. Everyone we met was friendly, patient, polite, accommodating, and mindful. We got done in 25 minutes plus 15-minutes in the observation area and another 10 minutes queuing at the photo booths. I started timing from the elevator at the car park.

At every stop, the people in charge were professional, carefully checking our IDs, the MySejahtera tracing app, our forms, and our health condition. The whole process worked like a well-oiled machine. I applaud the logistics and operations managers for this massive national vaccination programme. They have done a really good job.

At each point, I asked the staff if they were volunteers. Many are. Malaysia, we owe these volunteers big time. They don’t have to do this. They could have spent their days either tending to their business, studies or jobs, or spending time at home with their family during this lockdown. And yet, they stepped up to the plate to do this for us.

Malaysia, we need you.

We still need more volunteers – both healthcare and non-healthcare. Learn more about MyVAC (Malaysia Vaccine Support Volunteers) . The FAQ page is pretty comprehensive. The more volunteers we have, the more vaccination centres we can operate. Sign up as one if you wish to contribute.

(The WLIC2018 volunteers during the closing conference ceremony. Can you spot me?)

What about me? My most recent experience as a volunteer was for #WLIC2018 international conference that Malaysia hosted. It was a very rewarding experience. I am considering to sign up as a MyVac volunteer after my second dose. Wanna join me?

About the Author: Gina Phan is a consultant and trainer with Zinfinity Consulting. She currently conducts courses in workplace performance skills. Click here to contact her, follow her on Facebook or connect with her on Linkedin.

Read her other posts.

#gratitude #covid-19 #vaccine #volunteering
#trainergina #ginaphan #gp

*fmco stands for Full Movement Control Order.

[fmco soundbites] Conflict at home

Image of a women in boxing gloves punching a man, used as a metaphor for conflict and conflict management

I wrote this soundbite yesterday on my social media channel and thought I’ll post it here as well.

(1 June 2021) Day 1 of Malaysia’s #fmco aka MCO 3.0.

When we are locked in with the rest of the family, there will be stress because we may feel we are pulled in different directions all at the same time. We are bound to find ourselves in #disagreements (aka #conflict) more often than ‘normal’. (What is normal now, btw?)

Here are some #communication tips for you:

Continue reading

You’re laying pipes and there’s a rock … (part 2)

Source: Unknown (from the Internet)

You’re laying pipes and there’s a rock. I wrote about this here and here 4 months ago. When you encounter something unexpected, you can have a not-my-problem mindset. Are you smiling and nodding your head? Perhaps, you are thinking of someone you know.

But there are reasons that you would want to keep the rock there and work around it.

Continue reading

You’re laying pipes and there’s a rock ….

“Not my problem! I’m just here to do my job. I mind my own business.”

A picturre showing pipes laid around a rock instead of emoving the rock.
Source: the internet

This is the core of an individualistic task-based mindset. “My task is to lay pipes from point A to point B. It’s someone else’s job to look for and remove the obstacles in the way. If not, I’ll just work around the obstacle even if it doesn’t meet the specifications.

Continue reading

2 easy questions to persuade [aka Jedi mind tricks]

You can apply this strategy in many different situations — from sales to problem-solving to parenting.

The entire focus on consultative selling is to uncover the reasons for why your customers want to buy.

Sales guru and persuasion expert Daniel H. Pink explains how you can use motivational interviewing to influence others’ thoughts and behaviors.

Watch it here:


#communicationskills #consultativeselling #consultativesales #persuasion #motivation

(Image by jhathome from Pixabay)

(Video embedded from https://bigthink.com/videos/how-to-persuade-others-with-the-right-questions-jedi-mind-tricks-from-daniel-h-pink)

Sharpen your axe: Climb higher after the MCO

Climbing mountains

Many would have heard the sharpening of the axe story (see below if you haven’t). The picture we have in our minds is the lumberjack with an axe  chopping trees down. I used this other visualisation instead — the mountain climber with a pick-axe. The lumberjack story was told in a different time. Today chopping down trees is negative. Also, we have moved from a production economy to a skilled- and knowledge-based economy. And climbing mountains is more like what we do. Continue reading